FAQ | Help Center

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General Questions

BaltBit is a cryptocurrency service provider that allows users to buy, sell, and swap a wide range of cryptocurrencies quickly and securely.

BaltBit provides a platform for buying, selling, and swapping various cryptocurrencies. Our services include secure transactions, real-time market data, and a user-friendly interface.

BaltBit is available in most countries. Please check our website for a complete list of supported countries or contact our support team for more information.

We are continuously enhancing our fiat-to-crypto on-ramp and cryptocurrency exchange features to better serve our global customer base. Our stringent compliance and security measures are designed to protect and safeguard our users.

Feel free to reach out to our support team any time, day or night, or explore our Help Center for detailed information about crypto exchanges. Additionally, you can initiate a live chat with BaltBit customer support. If you require help regarding a crypto exchange, make sure to choose "Transactions" as your issue category.

Yes, BaltBit is duly authorised by the Polish Revenue Administration Chamber to legally exchange virtual currency for real currency and vice versa and make transfers between two cryptocurrency wallets (certificate number 2401- CKRDST.4225.305.2023, Reference number RDWW-808).

Account Management

To create an account, click on the 'Sign Up' button on the homepage, provide the required information, and verify your email address. You may also need to complete a KYC (Know Your Customer) process.

Click on the 'Forgot Password' link on the login page, enter your registered email address, and follow the instructions sent to your email to reset your password.

Typically, we require a government-issued ID and a recent utility bill or bank statement for address verification. Additional documents may be requested as needed.

KYC verification usually takes between 24 to 72 hours, depending on the volume of requests.

Buying and Selling Cryptocurrencies

Log in to your account, navigate to the 'Buy' section, select the cryptocurrency you wish to purchase, enter the amount, and follow the prompts to complete the transaction.

BaltBit accepts various payment methods including bank transfers, credit/debit cards, and several e-wallets. Please check the payment options available in your country.

No, BaltBit charges no fee for transactions. 

Swapping Cryptocurrencies

To swap cryptocurrencies, go to the 'Swap' section, select the cryptocurrencies you wish to swap, enter the amount, and confirm the transaction. The swapped amount will be credited to your account shortly.

Yes, there are minimum and maximum limits for swapping cryptocurrencies, which can vary based on the cryptocurrency pair. Please check the limits on our 'Swap' page.

No, BaltBit charges no fee for transactions. 

Security

BaltBit uses advanced encryption technologies, two-factor authentication (2FA), and cold storage for the majority of funds to ensure the highest level of security.

Immediately change your password and contact BaltBit support to report any suspicious activity. We will investigate and take necessary actions to secure your account.

Support

You can reach our customer support team via email, or by submitting a ticket through the 'Support' section on our website.

Our customer support is available 24/7 to assist you with any queries or issues.

Miscellaneous

Yes, BaltBit has a mobile-optimized website and soon a mobile app will be available for both Android and iOS devices.

Yes, BaltBit offers a range of educational resources including articles, tutorials, and webinars to help beginners understand cryptocurrency.

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